Do you have a question about your order, delivery or other subject? Below is a list of answers to the most frequently asked questions. Are you unable to find your answer? Please contact us.
- How do I check my order status?
You can check your order status as follows:
- Go to your email and click on the tracking link we've emailed you.
If you have not received an email, please contact us.
Please take into account to always expect a delivery time of 5 - 15 workdays. Orders are shipped with Airmail from our Hong Kong Warehouse. As soon as your order has been shipped we will send you a confirmation with a track & trace code that you can use to follow the delivery on the carrier's website.
- Which Payment methods does www.femmingo.com accept?
We accept the following payment methods: iDeal, credit card, Bancontact or PayPal. All prices include sales tax and exclude shipping costs. Credit card details, such as your credit card number, expiry date, etc., are automatically transferred using an encoded secure system to the paymaster without Femmingo or others having access to this data. Even in the event of any refund, your credit card data is not visible to us. Payments using Visa or Mastercard have additional protection due to special verification methods (Verified by Visa or Mastercard Secure Code).
- How can I return my purchase?
We hope that you will be delighted with your order. However you have the right to change your mind up to 14 days after the invoice date. We will be happy to offer you a full refund credited to the card used in the original sales transaction. Please note that goods should be returned in perfect condition, and in their original, undamaged packaging along with your completed return form. Shapewear, lingerie and swimwear is not refundable or returnable if the package is opened. Sale items are not refundable or returnable. Please contact us to inform us that you are returning a package and for receiving a return number and address. Return the item in the original packaging or in alternative, sturdy packaging to prevent damage. Complete the return form that came with the delivery and enclose it with the package. Always make sure the package is sealed properly and send the item(s) by registered mail, insured for its full value.
Remember that the costs and responsibility for returning the item are not reimbursed. We advise you to send returns with a track & trace code, as Femmingo cannot be held responsible if the package goes missing. Once we have received your return in good order, we will send you an e-mail confirmation stating the amount that you will be receiving from us. After your return has been received, payment will be made within 14 days to the account / credit card used to place the order. The purchase amount, without delivery charges, will be refunded. Caution: The costs for returning your order must be paid by you.
- How can I make sure I order the right size?
We highly recommend to follow our size chart. All our pieces fit true to our size chart, if you don't know for sure what your size is, ask a friend to meassure you and take 2 - 3 cm extra for a perfect fit.